Teams Terms & Conditions

1.Who these Terms are with

The coaching service described on this site is provided by OPTIVEM GROUP LLC (“Optivem”, “we”, “us”, the “Coach”), a Wyoming limited liability company with its registered address at 30 North Gould Street, Sheridan, Wyoming 82801, United States. In these Terms, “you”, “Client”, or “your team” means the company that engages Optivem Teams and the engineers it nominates.

2.What the service is — and is not

Optivem Teams is an advisory service delivered live during scheduled call hours, in private sessions reserved for your team. On each call your engineers bring your real, proprietary codebase and we work through the approach together.

The service consists only of the live call hours and any recording of those calls your team has asked us to make. In particular, it does not include:

• any preparation, research, or work performed outside the scheduled call hours;
• asynchronous support between sessions (email, chat, code review, or messaging);
• writing, building, debugging, or delivering any code, software, or other work product on your behalf.

Coaching is guidance on your team's work, not a build-it-with-you or build-it-for-you service. All implementation, and every decision about whether and how to apply any guidance, remains entirely with your team.

3.No guaranteed outcome

Guidance is provided on an “as is” and “as available” basis. We make no warranty or guarantee of any particular result — including but not limited to improved delivery speed, reduced bugs, successful legacy-code modernization, or any business or technical outcome. Transformation depends on the work your team does between sessions, with time the company has sanctioned for it. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Your team is solely responsible for evaluating the suitability of any guidance and for the consequences of applying it to your systems, code, and business.

4.Limitation of liability

To the fullest extent permitted by law, Optivem will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, downtime, or business, arising out of or related to the coaching — even if advised of the possibility of such damages.

To the fullest extent permitted by law, Optivem accepts no liability whatsoever arising out of or related to the coaching, and our total aggregate liability for any and all claims is limited to zero. Coaching is advisory guidance only; your team is solely responsible for any decision it makes or action it takes based on it.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law — such as liability for fraud, or for death or personal injury caused by negligence.

5.Term, billing & cancellation

• Initial term. You choose a 6-month or 12-month initial term at sign-up; after it, the engagement continues month to month.
• Price lock. The fee agreed at sign-up is fixed for your full initial term and will not increase during it. After the initial term, month-to-month continuation is at our then-current rates.
• Billed in advance. Fees are billed in advance — either the full term upfront, or monthly.
• Cancel after the initial term. After your initial term you may cancel at any time, with no penalty.
• Access through the paid period. On cancellation, access continues to the end of the period you have already paid for, and you are simply not charged for the next period.
• No partial-period refunds for cancellation (separate from the money-back guarantee in Section 6).

6.30-day money-back guarantee

Every Optivem Teams engagement — whether paid upfront or monthly — comes with a 30-day money-back guarantee. If it is not the right fit, request a full refund within the first month and we will refund your payment, no questions asked. To request a refund, contact us at email us.

7.Sessions & scheduling

• Sessions are held weekly and run about 90 minutes, at fixed times we offer (generally Europe/US-East friendly). Exact times are agreed with your team in advance.
• Either side may reschedule. We may need to move a session to a different day or time, and will give advance notice. Your team may reschedule too, provided we receive at least 24 hours' notice — we'll then agree a new time, ideally within the same week, and the session is not lost.
• Late changes. A session your team cancels or moves with less than 24 hours' notice, or does not attend, counts as held and is not made up. Sessions can't be banked or stacked — the engagement runs on its weekly cadence.
• Your team brings questions and code to review into the live session — guidance is delivered live on the calls, not asynchronously between them.

8.Recording & consent

Whether a session is recorded is your team's choice. We record a private session only if your team asks us to. If your team asks us to record, we will make the recording available to your team; if you prefer not to be recorded, we will not record. Any recording of a session belongs to your company — it is kept confidential to your team, is not added to any Optivem library or shared with anyone else, and how it is stored and shared within your team is up to you.

9.Confidentiality & your code

Sessions are reserved for your team alone and are treated as confidential. Your team may discuss your real, proprietary codebase. Proprietary code, architecture, and business information shared on a call are kept in confidence and are not disclosed to anyone outside Optivem. A non-disclosure agreement is available on request — we are happy to sign yours, or provide our standard mutual NDA.

10.Included courses, seats & acceptable use

• Included courses. Each engagement includes access to the ATDD Accelerator and Pipeline Accelerator courses — one seat per nominated engineer — while the engagement is active. These courses remain the intellectual property of Optivem and are licensed for your engineers' personal use.
• Named engineers. An engagement covers the agreed number of named engineers (up to 3, 5, or 10). If someone leaves the company they may be replaced, but seats may not be rotated through additional people to train more than the agreed number.
• Optivem's coaching materials and methods remain the intellectual property of Optivem. You may not copy, redistribute, resell, publish, or use them to create a competing offering. (Recordings of your sessions belong to your company — see Section 8.)

11.Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above reflects the current version. Material changes will take effect on your next billing period; continued engagement after a change means you accept the updated Terms.

12.Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Sheridan County, Wyoming will have exclusive jurisdiction over any dispute, and you consent to that jurisdiction.

13.Contact

Questions about these Terms? Contact OPTIVEM GROUP LLC at email us.

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